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Frequently Asked Questions
We accept Visa, Mastercard, American Express, and UnionPay debit and credit cards. We also offer Afterpay.
It depends on where you are. We will send out all orders (excluding bulky items) within 5 business days. Transit time is typically 3-5 days to capital cities and 4-10 days to regional areas.
We don’t offer click and collect, but we ship everything straight to your door for a smooth, easy experience.
Yes, you can view our collection by appointment in Davistown, NSW 2251. As we are an online business and not a traditional store, in-person browsing is not available. However, if you'd like to see specific pieces before making a purchase, simply let us know in advance which items you're interested and we’ll be happy to arrange a private viewing for you.
Yes! We’re happy to provide videos of our pieces upon request. Simply let us know which items you’re interested in, and we’ll send you a detailed video showcasing them.
We handle all local deliveries ourselves and offer a flat $75 shipping rate for bulky items across the Central Coast, Sydney, Lake Macquarie and Newcastle. We deliver these items personally, usually in the early morning.
At this time, we’re not using third-party couriers, so we’re unable to ship bulky items outside these areas.
Please reach out to us at info@pipandorange.com.au or via our contact form for any technical issues. We will always do our best to help!
We are always open to collaborations. Please direct all enquiries to info@pipandorange.com.au.
We love collaborating with stylists, photographers, and brands who wish to feature our products. Please reach out to info@pipandorange.com.au.
Yes — we ship standard-sized items Australia-wide.
For bulky furniture pieces, we personally handle delivery and offer a flat $75 rate across the Central Coast, Sydney, Lake Macquarie and Newcastle. At this stage, we’re not using third-party couriers for large items, so we’re unable to deliver bulky pieces outside these areas.
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Still have unanswered questions? Please reach out!