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Frequently Asked Questions
We accept Visa, Mastercard, American Express, and UnionPay debit and credit cards. We also offer Afterpay.
It depends on where you are. We will send out all orders (excluding bulky items) within 5 business days. Transit time is typically 3-4 days to capital cities and 4-5 days to regional areas.
Yes. Our Central Coast Showroom is open on Saturdays 9-1pm and Sunday-Friday by appointment. Just select "Click and Collect" at checkout.
Yes. Our Central Coast Showroom is open Saturdays 9-1pm and Sunday-Friday by appointment. The address is 407/882 Pacific Highway Lisarow, NSW 2251.
Yes. You can order samples of our timber and rattan online.
We offer FREE shipping of bulky items to the Central Coast, Sydney and Newcastle. We deliver these items personally, usually in the early morning. If you live outside these areas, we use trusted third-party courier partners. Please contact us for a delivery quote.
Please reach out to us at info@pipandorange.com.au or via our contact form for any technical issues. We will always do our best to help!
We are always open to collaborations. Please direct all enquiries to info@pipandorange.com.au.
We love collaborating with stylists, photographers, and brands who wish to feature our products. Please reach out to info@pipandorange.com.au.
We currently ship to NSW, QLD, VIC, TAS and ACT for a flat rate fee of $16.
We also deliver to WA, NT, or SA, but please contact us before purchasing for a shipping quote, otherwise a shipping invoice will be generated after purchase.
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Still have unanswered questions? Please reach out and we will respond ASAP.